Customer Touchpoints Management.

The guide create customer happiness.

Language: English

Instructors: Self Paced

₹299 including GST

20 Future Coins as Cashback

Why this course?

Description

This bite sized module highlights the importance of creating happy customer base. It takes the learner through the journey of customer touchpoints and explains the way to make a difference at each touchpoint. The course also explains the use of customer empathy map.

Course Curriculum


	Pre Assessment_Customer Touchpoints Management
	Customer touchpoint management_Module 1 (9 pages)
		How To Create A Customer Journey Map? (3:00)
	Customer touchpoint management_Module 2 (10 pages)
		Customer Empathy Map (3:00)
	Post Assessment_Customer Touchpoints Management
	Course Feedback

How to Use

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