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| Item Details | Price | ||
|---|---|---|---|
Delight Your Customers in the New Normal
Language: English
Instructors: U2L Academy
Validity Period: 30 days
10 Future Coins as Cashback
Why this course?
COVID has changed the way retailers used to enhance customer experience. The focus has not shifted to contact less shopping experience. Thus, it is important to go back to the drawing board and redefine the customer touch points in the new normal and create their empathy map to truly delight your customers at every interaction and at every touchpoint. Rule on customer touch points management in the new normal.
| Pre Assessment_Customer Touchpoints Management | |||
| Module 1 - Introduction to customer touchpoints management | |||
| HBR - The truth about customer experience (14 pages) | |||
| Customer Journey Map (2 pages) | |||
| How To Create A Customer Journey Map | |||
| Customer Empathy Map (3 pages) | |||
| Understanding Customers - An Introduction to Customer Empathy Mapping | |||
| Post - Assessment-customer touchpoints management | |||
After successful purchase, this item would be added to your courses.You can access your courses in the following ways :
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